TERMS AND CONDITIONS
Please read the following Terms and Conditions that govern your use of www.indulgencebyryan.com (“Site”). By submitting an order on this website you are agreeing to the terms laid out below which apply to any purchases made on this website.
Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site.
To register with or shop with www.indulgencebyryan.com you must be eighteen years of age or over.
PURCHASES
The online shop provides the easiest method to purchase our products.
For an order to be accepted, we must receive payment in full. Once payment has been received by us, we will confirm your order by sending you an email at the email address provided during the ordering process or by placing a call to you on the contact number you provided.
Our acceptance of your order brings into existence a legally binding contract between us.
You are not permitted to sell and must not offer for sale or re-sell any of our products.
We reserve the right to refuse or cancel any order you place with us. In the event of unavailability we will contact you via the email address or call you on the number provided during ordering to offer an alternative or refund.
PRICES
The price that we charge for our products will be the price stated on the Site excluding VAT and delivery charges. The price on our website and on our print media is charged in Pound Sterling (£) and is exclusive of 20% VAT where applicable.
Prices DO NOT include delivery charges. Delivery charges are calculated during 'checkout' process.
DELIVERY
We aim to dispatch orders within three working days to the address provided by you.
You agree to provide current, complete and accurate delivery information for all purchases made at our store. We cannot be held liable for any delay or failure in delivery due to incorrect delivery information.
It is your responsibility that someone is present at the provided address to receive delivery.
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All our products are dispatched in perfect condition. We shall have no liability to you for any damage to the products caused by an event or circumstances beyond our reasonable control including heat damage. We may contact you if hot weather makes it necessary to delay the dispatch of your order.
We use Royal Mail Tracked24 as standard delivery method for all UK chocolate orders. Delivery charges are calculated at the 'Checkout' and are dependant on the distance from our head office located in Aberdeen City, Scotland.
We don't accept "collective orders" where individual items of the same order are required to be shipped to multiple addresses. We do not accept pick up orders.
CANCELLATIONS OR CHANGES
Orders may be modified or cancelled up to 2 days prior to delivery date as long as the products have not been physically made.After this point, we are unable to accept cancellations or changes and if any items have been already made up, those will be charged for.
Cancelled orders will be refunded within 30 days of the cancellation or a more suitable future date can be booked.
If payment was made and incurred a processing fee, we will refund the order value minus the initial payment processing fee.
Due to the nature of our products (perishable food items) The Right of Withdrawal of eight days does not apply.
We reserve the right to cancel any contract if any of the following occurs:
a) we're unable to deliver to your area
b) one or more products you ordered was listed at an incorrect price
c) we have insufficient stock of the product you ordered and we are unable to offer an alternative
We will notify you of any refund via email or a phone call within a reasonable period of time.
Personalised or bespoke orders where the products ordered differ substantially from our standard product range or where packaging with custom print is required cannot be cancelled once the order has been confirmed by us/ agreed by you
ALLERGENS AND INGREDIENTS
Please be aware that we handle all 14 allergens listed in bold Cereals, Celery, Crustaceans, Eggs, Fish, Lupin, Milk, Molluscs, Mustard, Peanuts, Sesame, Soya, Sulphur dioxide and Tree nuts.in our kitchen. Although we work with the utmost care we cannot always guarantee that all of our products are free from one or more of these allergens.
Should you have any special dietary requirements, please contact us to advise.
Products made to order may take a little longer to dispatch. Complete ingredients list of each of our products is available on our product description and will be visible on the box as well as the nutritional values of our products. Whilst we make every effort to describe all of our products correctly on our Site, each of our products is handmade in small batches. Therefore colours, dimensions, ingredients and specifications may vary from the photos on the website and from order to order and shall not warrant sufficient reason for a return.